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Chennai : Two post offices in the city have been accorded ISO certification for providing quality services. The
head Post Offices on Anna Salai and Mylapore were granted the
certificates under the service quality management systems in accordance
with IS 15700: 2005. They were among the five post offices that were
granted the certification. The other post offices were those in
Tiruchirapalli, R.S. Puram in Coimbatore and Palayamkottai.
Shri Mervin Alexander,
Postmaster General, Chennai City Region said that the certification
provided by the Bureau of Indian Standards (BIS) is valid for three
years. These head
post offices were chosen for ISO certification as they followed the
norms for transactions specified in the citizen’s charter.
The norms include
following a specific time limit given for various transactions such as
booking of registered articles and insured parcels, money orders, speed
posts and savings certificates. The post offices also delivered postal
articles on time.
They also made other
improvements to the services provided including creating a postal forum
consisting of residents, an internal audit of the quality of services on
a regular basis and feedback forms for customers.“We
are now planning to ensure such quality of service is in place at other
head post offices too, in order to obtain ISO certification,” Mr.
Alexander said.
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